How We Operate

Homecare

The Domiciliary Care Co-ordinator is contacted by Care Managers from NHS Trust, Social Services Trust or by relatives for Private Individuals, who provide information about potential clients. This includes where the person lives, type of service required, special needs which the individual may have, available support from family members and other agencies. A starting date for receipt of the service will also be arranged.

The client is then included on a rota and care staff are informed and given brief details about the needs of the person and a start date. The Co-ordinator or Care Service Manager will visit the client and meet with their family members to see if there are any issues that need to be addressed at this stage.

If there are any underlying issues, the Co-ordinator or Service Manager will liase with any parties involve and can provide professional guidance. The dedicated teams at Carefirst 24 work very close to all members of multidisciplinary team.

Nursing

One of our coordinator will receive a request and record the date. The date, the request is for; the time of the shift; the grade needed; the ward to be covered; and the name of the person making the booking. Also we will ask the reason for the request, i.e. cover annual leave, sickness, and maternity leave. Also if the person requesting the cover has got computer facility, he will be able to do the request through our website. The coordinator will contact the ward with the details of the bank nurse as soon as they have filled a shift. Where one week’s notice or more has been given for the request, then the ward will be updated on the potential to fill the shift, 72 hours prior to the shift.

We make sure before we start providing staffs, we require the booking department of your organisation to sign a contract with us and to write all the names of the people that will be doing the bookings. And then, we will phone them every 3 months to check whether, there are any updates in the people responsible for the bookings. In this way, we can countercheck by either calling the person or by calling other people on the list to confirm

 

Nursing Report Homecare Report