The Domiciliary Care Co-ordinator is contacted by Care Managers from NHS Trust, Social Services Trust or by relatives for Private Individuals, who provide information about potential clients. This includes where the person lives, type of service required, special needs which the individual may have, available support from family members and other agencies. A starting date for receipt of the service will also be arranged.

The client is then included on a rota and care staff are informed and given brief details about the needs of the person and a start date. The Co-ordinator or Care Service Manager will visit the client and meet with their family members to see if there are any issues that need to be addressed at this stage.

If there are any underlying issues, the Co-ordinator or Service Manager will liase with any parties involve and can provide professional guidance. The dedicated teams at Carefirst 24 work very close to all members of multidisciplinary team.