Geographical Coverage

Carefirst24 provides temporary nursing staff to both NHS Trusts and private sector clients throughout London SHA, South Central SHA and South East Coast SHA. We have a proven track record in the above areas.

We have been providing a service in four of the Boroughs of Surrey (Reigate and Banstead, Mole Valley, Epsom and Ewell and Tandridge) and South London since October 2004. During this period, and within the Agenda for Change pay bands, we have supplied Registered Nurses, Allied Health Professionals and Health Care Assistants to Nursing Homes, Her Majesty's Prison and Social Care Teams. We have also just been placed on London Borough of Sutton approved list of contractors following our successful Tender.

Furthermore, and in line with the key objectives of the National Framework Agreement, we believe that have and will continue to provide outstanding value through our technologically based support systems.

We have invested in state of the art technology which allows us to electronically share common information and data and demonstrate documented audit trails. This enables us to continuously build, sustain and develop our management capability and add ongoing value to the service we provide our clients. This technology also provides the platform any future agreed Invoices and Timesheets as proposed by Purchasers.

Our commitment to our clients:

We believe that the attributes of Carefirst24 Ltd lie in our stable, proven systems processes and procedures. These afford an exceptionally high level of accuracy of accounts and records. The outcome is a frequency and volume of calls being handled on a weekly basis with a response time from enquiry to confirmation of, on average, less than 2hours, and with an incidence of a call not being met of 0.5%.

Our Mission: To deliver services that best meet the health needs of our community.

Our Guiding Principles:

• A patient and client focus • High quality and continuous improvement • Community collaboration • Planned and coordinated service delivery • Efficiency, safety and effectiveness • Recruitment and retention of well trained staff Our Values: • Patients and clients come first • Staff are our greatest asset • Respect, pride and professionalism Our Values: • Patients and clients come first • Staff are our greatest asset • Respect, pride and professionalism • Excellence through innovation, education and research

We have strong, partnership agreements with our service users and other allied groups within the social care sector.

We are also in a strong, financially viable position to start up new facilities as the situation demands due to our agreement with our well supported banks.

We will also develop an exit strategy for end of term and the possibility of transfer to another purchaser/supplier.

We also have a dedicated department for staff recruitment/human resource for home carers, nurses and care support workers.

In a recent report by the Commission for Social Care Inspection the following comments were made: “The service users are very happy with the service provided by this Agency; they find the carers prompt and reliable, they are they say caring and attentive and they find the support from the company itself helpful and efficient. This very positive feedback from service users is often based upon service comparing CareFirst with other agencies they have found less reliable. This is a new and expanding company, registered with the CQC in 2004. The Agency has clearly put great effort into having in place the policies and procedures that will underpin their organisation as it expands.” “It has a managerial structure with clear lines of accountability. Staff recruitment, induction, training and support appear sound.”

Our clients can expect our services not only to conform and meet with their criteria, but also incorporate any future strategies, yet to be agreed, as well as meeting any future requirements for additional services and opportunities.

OUR STANDARD WORKING HOURS:

Carefirst24 is a 24 hours a day, 365 days a year business.

Our normal office hours are Monday-Friday 0800-1730hours. However outside these hours we operate a duty management system. This delivers a continuously managed service throughout the silent hours, and at weekends and on public holidays.

OUR OUT OF WORKING HOURS SERVICES:

Our out-of-hours service which operates between 1730-0800hrs, and at weekends and on public holidays, is based around our duty management system. This incorporates three full time managers on a rotational basis. This is supported with a pyramidal system of management escalation.

Policies and Practices for Validating Invoices:

The validation of timesheets is one of Carefirst24’s management procedures. All procedures are based on and comply with policies and accounting instructions established by Carefirst24 Ltd .

The purpose of this process is to establish policies and procedures by which timekeeping will be accomplished within Carefirst24 Ltd and with its` Service Users. Carefirst24 Will ensure that the company maintains an effective and accurate timekeeping system.

Carefirst24 recognises that we have a contractual obligations that require accurate reporting of work hours performed to provide a source of information for recording contracted work costs and creating the payroll. The integrity of our timekeeping system is essential to the success of our Company. Reporting and recording accurately and honestly means reporting only the true and actual number of hours worked and ensuring that the hours charged specifically relate to the activity or work performed. All employees must ensure that no cost is allocated to a government contract which is unallowable, misallocated, contrary to a contract provision or otherwise improper. Shifting of costs to inappropriate contracts or charge numbers is strictly prohibited. All employees are expected to be familiar with the company Policies and to be prepared at any time to demonstrate compliance during internal and government audits.

Employees record actual time worked on a timely basis, using the appropriate job assigned by the shift coordinator for all work to be performed, and submit timesheets.

Time sheets are verified by Service User’s signature. To ensure accuracy of time recorded this information is reconciled on the system on a weekly basis and any changes or discrepancies are investigated and adjusted accordingly. Time sheets are verified by Service User’s signature. To ensure accuracy of time recorded this information is reconciled on the system on a weekly basis and any changes or discrepancies are investigated and adjusted accordingly.